FAQ

HOW DOES IT WORK?

To watch our TV channels FASTIGERIPTV, you must first have a stable Internet connection, as well as a Smart device.
The Smart Devices and Applications we support and you can watch TV channels from our service are:

  • Mag Boxes (250, 254, etc)
  • Dreamlink (T1, T1+, etc)
  • Avov Tvonline (N, N2, N3 etc)
  • VLC Player
  • STB Emulator
  • SS-IPTV
  • Perfect Player
  • Android Box
  • iOS Devices (iPhone, iPad)
  • Android Devices (Including All Devices that they have OS of Android)
  • GSE Smart IPTV Pro
  • Smart TV (Samsung, LG, Philips, Panasonic, Grundig)
  • Enigma

DOES THIS SERVICE (IPTV) WORK IN MY COUNTRY?

IPTV works all over the world, no matter where you live or where you are.
Since you have a stable Internet connection of 8 MB / s,
you will be able to watch thousands of TV channels.

WHEN WILL I RECEIVE MY TEST/SUBSCRIPTION CREDENTIALS?

You will get your file as soon as possible. We will do our best not to let you wait long.
Your test / subscription will be in your Email as fast as possible.

WHEN WILL MY SUBSCRIPTION CAN BE BLOCKED OR BANNED?

Your Subscription may be blocked or may be Banned if you are watching TV channels in 2 devices at the same time.
The system in no way accepts this, and in this way, you will be Block (Ban) automatically, and subscription will not return, the money will not be returned.
So you have to be very careful.

DO YOU GUARANTEE THAT ALL CHANNELS WILL WORK?

Our company all the time tries to do better for their customers so that the channels never go down. But in some cases, some channels may not work, and the cause is that we are working to fix these channels as soon as possible.

Rarely in a channel, can change the channel and put another channel, so we’d prefer to go to FASTIGERIPTV > Sign In > Support > Report Channel, to report this problem.

HOW MUCH INTERNET SPEED REQUIRES TO WATCH IPTV CHANNELS?

To watch our IPTV channels, you must have a stable 6 MB / s internet for SD channels, 8 MB / s for HD channels and stable 10 MB / s for FHD channels.
To test your internet faster, you do not have to test it through Wi-Fi, but directly through the LAN cable, placing it on your Android Box, or on your computer.
Note: Your Internet should stay stable, if your Internet browser drops down, then you may also have problems with TV channels.

AFTER SUBSCRIPTION, WHAT SHOULD I DO NEXT?

Immediately after you place an order, you will automatically receive an email containing all the necessary instructions, and after a short time you will also receive your subscription data. However sometimes we get overloaded with server support, customers and orders.

CAN I PAY THROUGH MY LOCAL CURRENCY?

Please Note that our prices are quoted in the European Euro (EUR €) and you can only pay through the EUR.

WHY MY CHANNELS ARE NOT WORKING?

We do the best for all channels to work smoothly and all right.
If only some channels do not work, then report it to us by contacting us, or wait a few hours, maybe we’re working to fix it.
If no channel is running, then you need to take some necessary steps before contacting us:

  • Reboot your devices and wait for 30 secs before turning them back on.
  • Make sure you are connecting using a Ethernet cable to devices and not via Wi-Fi.
  • Try using a VPN service if all the above are not working.
  • Stop and give it a couple of minutes. We reboot and swap channels when needed. The channels may be coming back from our work.

SOME CHANNELS ONLY HAVE SOUND WITHOUT IMAGE/VIDEO.

In this case, there are many reasons why this is happening.
Most of the cases, may be the problem of your device that you use.
So we had preferred to follow these steps before contacting us:

  1. Go to the Settings of your device
  2. Go to the Player Settings, and choose Native Player
  3. If you have Native Player already, then choose another Player for example MX Player in Android Devices.
  4. Then, Restart the App (Device) and start watching TV again!

SOME CHANNELS ARE NOT WORKING, WHY?

We can not promise you that Dream and Premium packages will work all the time.
With all the data that is processed during channel transmission, it is sometimes impossible to operate all the channels, unfortunately!

MY M3U LINK IS NOT WORKING, AFTER I BOUGHT IT!

Sometimes the M3U link can not work, and this usually happens only on VLC on the PC.
In this case, it may be a problem in the older version of VLC, try to Update VLC Media Player.
If it does not work even after Update to VLC, then reboot your router.
If nothing is still working, then contact our support, and we will solve your problem.

ROUTER ISSUES

According to our recommendation, you should make a Reboot on your router at least once a week, because we transmit very large data to your router.
This should be done to Clear the Internet Cache, which is filled in your router.

DEVICE ISSUES

Has the device, that has our software installed, got the latest updates and firmware.
Clearing the Cache/Data also is a very good idea; go to Account Info within the app, then Misc, to clear, also you can change the rendering from Hardware to Software
Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. And NEVER check the speed with Speedtest, it is very inaccurate, only use testmy.net
Are there any processor demanding applications running in the back ground that can be stopped, this is very important on low end devices.
Is your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
And one of the best things to try is simply rebooting the device, or uninstalling and reinstalling our software, your code will not be lost..

CHANNELS ARE BUFFERING

Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second and more logical reason is that you are using Wi-Fi, it doesn’t matter how fast your internet is… Wi-Fi as whole is slow and unreliable. it just is…. You should avoid using it when possible

Resolution:
Directly connect to your router using an ethernet cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

HOW DO YOU DELIVER MY SUBSCRIPTION?

We will send you your subscription via Email, as well as any Guidelines for any device you have.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We support 5 payment methods for the moment, with a high security.
The payment methods we support are:

  • Paypal
  • Visa
  • MasterCard
  • American Express
  • Discover Network
  • Diners Club
  • JCB

IS MY PAYMENT SAFE?

You can Pay securely via Credit Card or PayPal without exposing your details to any one. When paying online, your details are protected by SSL Encryption.

WHY MY PAYMENT IS FAILED OR DECLINED?

If your payment is declined or failed, you can change other credit card to pay again. 

Your second payment is declined/failed again, please check it is not due to the following situations:

Using VPN

Please do not use VPN when you pay for an order.

WHAT IS 3D SECURE?

3D Secure is a technical standard created by Visa and MasterCard to further secure CNP (Card-holder Not Present) transactions over the Internet.

MasterCard brands their system as ‘MasterCard SecureCode’ and Visa call theirs ‘Verified by Visa’.

3D Secure protects a buyer’s credit card against unauthorised use when shopping online. This simple service enables buyers to validate transactions you make over the internet by requesting a personal code (usually sent to your cell phone or email address as a one time PIN). It helps protect against fraudulent use by unauthorised individuals.

CAN I GET REFUND SUBSCRIPTION?

Are not you satisfied with our service, and you want to make a refund subscription? Then our service offers up to 48 hours of cancellation subscription after you bought our service.

You will have to wait a while until one of our agents will respond to your request through Email.

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